Complaints Procedure

We, BuzzTrade Ltd., have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship.

 

1. Submitting your Complaint

 

You may submit your complaint in writing and addressed to the Compliance Officer of BuzzTrade Ltd., who is authorized to handle and investigate complaints that may be submitted to him from our Clients.

You may use the Complaints Form attached herein and submit it in any of the following ways:

By sending by post or delivering in person the attached Complaints Form at the following address:

REGESTERED OFFICE

 

By submitting the Complaints Form electronically at the following email addresses:

[email protected]

 

2. Handling of your Complaint

 

Once we receive your complaint we will review it carefully and will try to resolve it without undue delay.

One of our officers may contact you directly in order to obtain further clarifications and information relating to your complaint. We shall need your cooperation in order to handle your complaint.

We shall try to reply within three (3) calendar days from the receipt of your complaint. If the complaint requires further investigation and we cannot resolve it within three (3) calendar days, we will issue a holding response in writing or other durable medium. When a holding response is sent, it will indicate when we will make further contact and inform you on the investigation progress.

When we reach an outcome we will inform you of it together with any required explanations and any remedy measures we intend to take.

 

It is understood that your right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. In addition, you may be entitled to take your complaint to the Financial Ombudsman service of Cyprus.

 

To contact the Financial Ombudsman service of Cyprus:

 

• Address: 13 Lord Byron Avenue, 1096 Nicosia, Cyprus
• Phone: 22848900 (main number)
• Facsimile (Fax): 22660584, 22660118
• E-mail: Complaints: [email protected]
• Financial Ombudsman: [email protected]
• Website: www.financialombudsman.gov.cy

 

COMPLAINTS FORM

 

DATE:

CLIENT INFORMATION

 

Name:

Surname:

Legal Entity Name (in case the Client is a legal person):

Account Number:

 

CONTACT DETAILS OF THE CLIENT

 

Postal Address:

City/Province:

Code:

Country:

Telephone Number:

Email:

 

DETAILS OF THE COMPLAINT

 

Date when the Complaint was created:

Employee who offered the services to the Client:

Description of the Complaint: (use a separate sheet if necessary)

 

FOR OFFICIAL USE ONLY

 

Received on:

Received by:

Assigned to:

To reply by: